Registration FAQ

For Race Related information please see the Race Info page.

I am having trouble processing my online registration. Can someone help?

If you are having trouble processing your registration or have any registration related questions please contact:

Webconnex Customer Support: ashley@webconnex.com or 888-317-4539x707

I have a question about registration, or the event, that is not answered here or on the website. 

If you cannot find the answers on the website contact us.  Email a Destination Races representative with your question at raceinfo@destinationraces.com

I did not receive or I lost my confirmation email for registration, can I get another?

Click her to submit a request or contact Webconnex Customer Support: ashley@webconnex.com or 888-317-4539x707

How do I find out if I am registered?

If you need to confirm your registration or get another copy of your confirmation email, click HERE

How do I register a team?

See Team Registration information on the Registration page. 

When can I pick up my packet? 

The Race Expo is held prior to the event and is the required time and place to collect your race packet (unless you have signed up for Early or Race Day Packet Pickup). See Packet Pickup & Expo page for details. 

Can someone pick up my packet for me?

Yes, you may authorize a friend, teammate or family member to retrieve your packet for you. They must bring either a copy of your email confirmation or a copy of your driver's license to the packet pickup area. Be sure to have them look up your bib number first upon arrival as bibs are distributed by number, not alphabetically.

If I cannot run what options do I have?

Refunds are NOT allowed, but you may transfer your registration to another runner or request a partial credit to a future race; see Transfer and Credit Policy for details.

What forms of payment do you accept?  

Visa, MC, Amex, Discover

Is there a waiting list if the event is sold out?

Once the race has sold out, runners will be able to sign up for the Second Chance Wait List. Typically, at least 100, and sometimes up to 200 registrations are made available via the Wait List.  To sign up on the Second Chance Wait List, there is a fee of $5.00. The earlier you sign up, the better your odds will be of receiving a final entry as the random drawing is weighted by the sign up dates.  

What is allowed, or not permitted on course?

This varies from race to race; see Course Rules for details.